Privacy Policy
How Govian Energy collects, uses, shares and protects information from website visitors, property enquiries and EV charging sessions.
This Privacy Policy explains how Govian Energy LLC ("Govian," "Govian Energy," "we," "us," or "our") collects, uses, shares, and protects information when you visit govianenergy.com, contact us, submit a property or business inquiry, or use a Govian electric vehicle charging service.
1. Information We Collect
Information You Provide
When you submit a property assessment request, partnership inquiry, support request, privacy request, or otherwise contact Govian, we may collect information you provide, such as:
- your name
- company, organization, or property name
- business or personal email address
- telephone number, if provided
- property address or charging location
- information about a property or EV charging project
- information included in communications with us; and
- information you provide when requesting customer support
Please do not send complete payment-card numbers, card security codes, passwords, or other unnecessary sensitive information by email or through general website contact forms.
Driver Charging Information
When a driver uses a Govian charging location, we collect information necessary to provide, secure, operate, and account for the charging service.
Depending on the charging experience, this may include:
- charging location
- charging station and connector identifiers
- charging-session identifiers
- session start and stop information
- charging status and operational events
- energy delivered
- tariff and pricing information applicable to the session
- payment authorization and transaction status
- receipt information
- charging-system information needed to establish or reconcile a session; and
- technical information needed to troubleshoot or support the charging service
Govian may maintain charging and transaction records for reconciliation, customer support, accounting, dispute handling, security, and other legitimate business purposes.
Website and Technical Information
When you use our website or online charging experiences, we may automatically receive standard technical information such as:
- IP address
- browser type
- device type
- operating system
- referring page
- pages or features accessed
- approximate timestamps
- request and security information; and
- other technical information reasonably necessary to operate and secure the service
Payment Information
Govian uses Stripe, Inc. and its affiliates ("Stripe") to process payments for EV charging services.
Payment-card information is submitted through Stripe's payment technology. Govian's systems are designed so that complete payment-card numbers and card security codes are not stored by Govian.
Govian may receive and retain transaction identifiers and limited payment-method information made available by the payment processor, such as card brand and last four digits, as necessary to:
- authorize charging transactions
- reconcile charging sessions and payments
- provide receipts
- investigate charging or payment issues
- process refunds
- respond to payment disputes; and
- maintain financial and accounting records
Stripe's handling of payment information is governed by its own applicable privacy and security practices.
2. How We Use Information
We may use information we collect to:
- respond to property assessment requests, partnership inquiries, and other communications
- provide and operate EV charging services
- identify charging locations, stations, and connectors
- establish, authorize, monitor, price, complete, and reconcile charging sessions
- process payments and payment authorizations
- issue receipts
- investigate charging or billing issues
- process refunds where appropriate
- calculate and administer amounts associated with commercial arrangements with property partners
- operate, monitor, maintain, troubleshoot, and secure our website and charging infrastructure
- provide customer and technical support
- prevent, detect, and investigate fraud, unauthorized use, security incidents, and payment disputes
- enforce applicable terms and protect Govian, drivers, property partners, and our systems
- maintain business, financial, tax, accounting, and operational records
- comply with applicable legal obligations; and
- establish, exercise, or defend legal rights
3. How We Share Information
We do not sell personal information.
We may share information in the circumstances described below.
Service Providers
We use third-party providers to perform services on our behalf, including payment processing, cloud infrastructure, email, website hosting, website forms, communications, security, and other operational functions.
We provide information to those providers only as reasonably necessary for them to perform those functions.
Property Partners
A charging station may be located at a property owned, managed, or operated by another organization.
We may provide the property owner, property manager, or other partner associated with a charging location with charging activity and commercial information reasonably necessary to:
- operate or support the charging location
- understand charging usage
- administer the applicable commercial arrangement
- investigate a charging or equipment issue; or
- maintain the property or charging infrastructure
We seek to limit driver-identifying information to what is reasonably necessary for those purposes.
Legal, Safety, and Security Purposes
We may disclose information where reasonably necessary to:
- comply with applicable law, legal process, or lawful governmental requests
- investigate fraud or unauthorized activity
- protect the security or integrity of Govian's systems
- protect the rights, property, or safety of Govian, our users, property partners, or others; or
- establish, exercise, or defend legal claims
Business Transactions
If Govian is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.
4. Cookies and Similar Technologies
Govian uses cookies and similar technologies where necessary to operate and secure its websites and charging experiences.
For example, the driver charging experience may use a secure cookie to maintain, protect, and recover an active charging journey or completed charging-session information.
These technologies may be necessary for functions such as:
- maintaining a charging journey
- protecting a session from unauthorized access
- recovering charging status after a page refresh or temporary interruption
- securing website functionality; and
- maintaining service continuity
We may also use technologies to understand aggregate website usage where implemented.
You can control certain cookies through your browser settings. Disabling cookies that are necessary for a charging experience may prevent parts of the charging service from functioning properly.
5. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may vary depending on the type of information and why it is maintained.
Charging-session, pricing, payment, refund, reconciliation, receipt, settlement, and related records may be retained as business, accounting, tax, dispute, security, and legal records.
Support and operational records may also be retained where reasonably necessary to investigate issues or maintain the charging service.
When information is no longer reasonably required for the purposes for which it is maintained, we may delete, anonymize, aggregate, or otherwise dispose of it, subject to applicable legal, financial, security, backup, and operational requirements.
6. Security
Govian applies technical and organizational measures intended to protect information against unauthorized access, disclosure, alteration, misuse, or loss.
Depending on the system, these measures may include:
- scoped access controls
- authentication and authorization controls
- encrypted transport for website and charging communications
- audit and operational records
- restricted administrative access; and
- a payment architecture designed to keep complete payment-card numbers and card security codes outside Govian's systems
No method of transmission, processing, or storage is completely secure. Accordingly, we cannot guarantee absolute security.
7. Third-Party Services
Govian's website and charging services rely on third-party providers, including payment processors, cloud infrastructure providers, email and communications services, website services, and other technology providers.
Those providers may process information according to their own privacy policies and contractual obligations.
Links to third-party websites or services do not mean that Govian controls their privacy or security practices.
8. Children's Privacy
Govian's services are directed primarily to businesses, property partners, and drivers who are legally able to use EV charging and payment services.
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child under 13 has provided personal information to Govian, please contact us so that we can review the matter and take appropriate action.
9. U.S. State Privacy Rights
Depending on your state of residence and applicable law, you may have certain rights concerning your personal information.
These may include rights to request:
- access to certain personal information
- correction of inaccurate personal information
- deletion of certain personal information; or
- an appeal of certain decisions concerning a privacy request
Other rights may apply depending on your jurisdiction and whether applicable legal thresholds are met.
Govian does not sell personal information or share personal information for cross-context behavioral advertising.
To submit a privacy request, contact:
We may need to verify your identity before acting on a request.
We may retain information where permitted or required by law even after receiving a deletion request, including records reasonably necessary for financial reporting, tax, accounting, fraud prevention, security, dispute resolution, or legal compliance.
10. Do Not Track and Browser Signals
Some browsers and devices provide privacy preference or "Do Not Track" signals.
Because standards and legal requirements concerning these signals continue to develop, Govian responds to legally required browser-based privacy signals where applicable.
Govian does not use personal information for cross-context behavioral advertising.
11. International Users
Govian currently focuses its charging services primarily on the United States.
If you access our website from outside the United States, information may be processed or stored in the United States or other locations where our service providers operate, subject to applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy as our business, technology, charging services, or legal obligations develop.
When we make changes, we will publish the updated Privacy Policy and revise the "Last Updated" date above.
Material changes will apply prospectively as required by applicable law.
13. Contact Us
For privacy questions or requests:
Govian Energy LLC
Oklahoma City, Oklahoma, United States
Privacy requests and support: support@govianenergy.com
General inquiries: info@govianenergy.com
Website: govianenergy.com