Accessibility
Our commitment to making Govian’s website, driver charging experience and charging locations usable by as many people as possible.
Govian Energy LLC ("Govian," "Govian Energy," "we," "us," or "our") wants its website and digital charging experiences to be usable by as many people as reasonably possible, including people with disabilities and people who use assistive technologies.
Accessibility is an ongoing part of how we design and improve our services.
1. Our Approach
We aim to design and maintain Govian's public website and customer-facing digital experiences with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as our accessibility target.
In designing our website and digital experiences, we work to:
- meet or exceed applicable WCAG AA color-contrast ratios for text and interface elements
- make interactive functionality accessible using a keyboard
- provide visible keyboard focus indicators
- use semantic headings, landmarks, labels, and page structures
- use meaningful link and button text
- provide text alternatives for meaningful images
- hide decorative graphics from assistive technologies where appropriate
- respect supported operating-system preferences such as reduced motion
- support text resizing and content reflow across smaller screens and zoom levels
- avoid relying solely on color to communicate status or meaning
- provide accessible labels and instructions for forms and interactive controls
- communicate errors and status changes in ways intended to work with assistive technology; and
- maintain logical focus and interaction behavior in important customer workflows
2. Driver Charging Experience
Accessibility is particularly important to Govian's driver charging experience because drivers may need to use it while at a charging location.
As the Govian driver charging experience develops, we work to make important functions such as the following accessible:
- identifying a charging connector
- reviewing charging pricing
- continuing through payment authorization
- starting a charging session
- reviewing charging status
- requesting a charging stop
- understanding errors or interruptions
- reviewing completion information; and
- accessing charging receipts
Where status is displayed, we aim to communicate meaning through text and accessible interface elements rather than color alone.
3. Ongoing Accessibility Work
Accessibility is an ongoing effort rather than a finished state.
As we add or change features across the Govian website, driver charging experience, Property Portal, and other customer-facing services, we work to test and correct accessibility issues as they are identified.
Govian has not completed a formal independent third-party accessibility audit or certification of the entire website or charging platform.
We state this because we do not want to imply that Govian holds an accessibility certification or independent conformance determination that has not been completed.
Our reference to WCAG 2.2 Level AA describes our design and accessibility target and should not be interpreted as a representation that every page, feature, third-party component, or charging location has been independently certified as fully conformant.
4. Third-Party Content and Services
Some Govian experiences may rely on third-party technologies, embedded services, payment interfaces, maps, documents, or external websites.
Although we seek to select and integrate services in a manner consistent with our accessibility objectives, Govian does not control every aspect of third-party technology.
If a third-party component creates an accessibility barrier in a Govian workflow, please report it to us so that we can investigate the issue and, where reasonably possible, provide assistance or an alternative.
5. Physical Charging Locations
Digital accessibility and physical charging-location accessibility involve different considerations.
Charging equipment may be installed at properties owned or controlled by third parties.
Physical accessibility may depend on factors such as:
- parking-space dimensions
- accessible parking configuration
- approach routes
- curb conditions
- charger placement
- connector and cable reach
- equipment height
- signage
- bollards or other physical barriers
- property access; and
- the design of the underlying parking facility
The accessibility of a particular physical charging location depends on the property, installation, equipment, and applicable codes and requirements.
If you encounter an accessibility barrier at a Govian charging location, please report the location and issue to us. We will review the matter and, where another party controls the physical property, work to raise the issue with the appropriate property partner.
6. Accessibility Assistance
If you have difficulty accessing information or completing a function on a Govian website or digital charging experience, please contact us.
When contacting us, it is helpful to tell us:
- what you were trying to access or accomplish
- the page, feature, or charging location involved
- the type of accessibility barrier you encountered
- the device or browser involved, if relevant; and
- a preferred method for us to respond
Please do not include sensitive information such as complete payment-card numbers or passwords.
We will work with you to provide the information or service through an accessible alternative where reasonably possible while we investigate the underlying issue.
7. Feedback
We welcome accessibility feedback.
If you encounter an accessibility issue with:
- govianenergy.com
- a Govian driver charging experience
- a Govian charging location
- a document provided by Govian; or
- another Govian customer-facing service,
please contact:
Providing detailed information about the barrier can help us investigate more effectively.
8. Contact
Govian Energy LLC
Oklahoma City, Oklahoma, United States
Accessibility and customer support: support@govianenergy.com
General inquiries: info@govianenergy.com
Website: govianenergy.com