Driver Charging Terms & Conditions

Effective date: September 2026 • Last updated: September 2026

These Driver Charging Terms & Conditions ("Charging Terms") govern your access to and use of electric vehicle charging services provided through Govian Energy LLC ("Govian Energy," "Govian," "we," "us," or "our"), including charging stations operated or managed through the Govian charging network, Govian websites, QR-code charging experiences, mobile or web applications, and related charging services.

By starting a charging session, authorizing payment, or otherwise using a Govian charging service, you agree to these Charging Terms.

If you do not agree to these Charging Terms, do not initiate a charging session.

1. About Govian Energy

Govian Energy LLC provides electric vehicle charging services and charging-network technology for participating properties and charging locations.

Depending on the location, charging equipment may be owned by Govian Energy, a property owner, property manager, business, or another participating party. Govian may operate or manage the charging service associated with that equipment.

Service Provider:

Govian Energy LLC

Oklahoma City, Oklahoma, USA

Email: support@govianenergy.com

Website: govianenergy.com

2. Eligibility to Use the Charging Service

You may use Govian charging services only if you are legally capable of entering into a binding agreement and are authorized to use the vehicle and payment method associated with the charging session.

You are responsible for ensuring that your vehicle, charging port, charging cable where applicable, adapters, and other equipment are compatible with the charging station.

Some charging locations may be restricted to residents, tenants, employees, customers, guests, fleet users, or other authorized users.

Access to a charging station does not necessarily include permission to park at the location. You remain responsible for complying with posted parking restrictions, property rules, access requirements, and applicable laws.

3. Starting a Charging Session

Govian may allow charging sessions to be initiated through methods including:

scanning a QR code associated with a charging connector

using a Govian web or mobile charging experience

using another access method supported by Govian or the charging location

Before starting a paid charging session, you will ordinarily be shown information identifying the charging location or connector and the applicable charging price or tariff.

You are responsible for confirming that you selected the correct charging station and connector before authorizing payment and starting the session.

A request to start charging does not itself mean that a charging session has begun.

A charging session begins only when the charging system receives appropriate evidence from the charging equipment that charging has started.

This distinction is important because network communications, charger availability, vehicle conditions, or other technical circumstances may prevent a requested charging session from starting.

4. Charging Prices and Tariffs

The price applicable to a charging session will be disclosed before you authorize the session.

Depending on the charging location, a tariff may include one or more disclosed charges, such as:

energy charges based on kilowatt-hours (kWh)

a fixed session fee

applicable taxes

other charges specifically disclosed before the charging session begins

The charging terms displayed to you before starting the session govern the pricing of that session, subject to applicable law.

You should review the displayed price before continuing.

5. Payment Authorization Hold

When you start a paid charging session, Govian may request a temporary authorization hold on your payment method.

An authorization hold is not necessarily the final charge.

The hold reserves an amount on your payment method so that Govian can verify that payment is available before permitting the charging session to begin.

The amount of the authorization hold will be displayed to you before you authorize payment.

Your bank or card issuer may temporarily reduce your available balance or credit by the amount of the authorization.

After the charging session is completed and the final charge is determined, Govian will request the appropriate payment amount from the authorized payment method in accordance with these Charging Terms.

Any unused portion of an authorization is generally released by the payment network or your financial institution. The timing for releasing an authorization hold is controlled by your bank, card issuer, or payment network and may vary.

Govian does not control how quickly your financial institution makes released funds available to you.

6. Payment Processing

Govian uses third-party payment processors, including Stripe, to process card payments.

Govian does not require its charging platform to store your complete payment-card number or card security code.

Your payment information may be processed by the applicable payment processor subject to its own security and privacy practices.

By providing or selecting a payment method, you represent that you are authorized to use that payment method and authorize Govian and its payment processor to request the applicable authorization and charge for your charging session.

7. Final Charging Amount

The final cost of a charging session is calculated using the pricing terms presented for that session and the authoritative charging information available from the charging equipment and Govian’s charging system.

Depending on the applicable tariff, this may include delivered energy, a disclosed session charge, and applicable taxes or other disclosed components.

The amount initially authorized may therefore differ from the final session cost.

Govian will not intentionally charge you more than the amount supported by the applicable charging-session pricing and recorded usage.

If the final amount is less than the amount authorized, Govian will generally capture only the applicable final amount and the unused authorization will be released according to your financial institution’s procedures.

If the final session cost is zero, Govian may cancel or release the authorization without collecting a charging-session payment.

If technical, payment, or authorization limitations prevent Govian from collecting the entire calculated session amount, your receipt may show both the calculated session total and the amount actually charged.

Govian maintains a record of the pricing terms applicable to a charging session, so that later changes to a location’s pricing do not retroactively change the tariff applied to a completed session.

8. Taxes

Applicable taxes may be added to charging transactions where required by law.

Tax treatment may depend on the charging location, applicable jurisdiction, type of charging service, and other legally relevant factors.

Any tax charged to you will be reflected in the applicable transaction information or receipt.

9. Charging Session Measurement

Charging equipment and associated charging systems provide information used to determine the charging session, which may include:

session start and stop information

energy delivered

connector and charging-station information; and

other operational charging data

For completed sessions, Govian’s current architecture treats delivered energy and authoritative start/stop evidence as backend-controlled facts rather than having the customer-facing website reconstruct them.

Temporary estimates, status displays, or charging information shown while a session is still active may differ from the final recorded session information.

The final transaction record will be based on the authoritative information available after completion of the session.

10. Ending a Charging Session

You should end your charging session using the method provided by Govian, the charging station, or your vehicle, as applicable.

Do not disconnect equipment in an unsafe manner.

A request to stop a session does not necessarily mean that the charging session has immediately ended. Network communications and charging equipment may require time to process the request.

Govian determines completion based on charging-system evidence rather than merely assuming that a stop request succeeded.

If the charging equipment or network is temporarily unavailable, completion information may be delayed while Govian attempts to reconcile the charging record.

11. Interrupted or Unsuccessful Charging Sessions

Charging services depend on multiple systems outside Govian’s exclusive control, including the charging station, vehicle, electrical service, internet or cellular connectivity, property infrastructure, payment networks, and third-party technology.

A charging session may fail to start, stop unexpectedly, charge at a lower rate than expected, or become temporarily unavailable.

If a charging request does not successfully result in a charging session, an authorization hold may nevertheless remain temporarily visible until your financial institution releases it.

If charging begins but the session is interrupted, Govian may determine the final amount based on the authoritative charging information successfully recorded for that session.

Govian will not knowingly fabricate missing energy usage or charging-session information.

12. Charging Speed and Vehicle Performance

Any charging speed displayed or associated with a charging station represents capability or expected operation and is not a guarantee that your vehicle will charge at that rate.

Actual charging speed can vary because of factors including:

vehicle charging capability

battery state of charge

battery temperature

vehicle settings

charger capability

electrical capacity

site conditions

power sharing or load management

utility conditions; and

equipment or network limitations

Govian does not guarantee a particular charging speed, amount of energy, charging duration, or vehicle range gained from a session.

13. Receipts

After an eligible charging session is completed and payment processing has been finalized, Govian may provide an electronic charging receipt.

A receipt may include information such as:

Govian receipt or session reference

charging location

charger or connector

charging start and end times

energy delivered

applicable tariff information

subtotal

taxes, where applicable

total session cost

amount charged

payment status; and

limited payment-method information such as card brand and last four digits

Govian’s implemented receipt architecture creates an immutable receipt from the authoritative finalization record rather than calculating a new amount in the browser.

14. Refunds and Billing Questions

If you believe you were charged incorrectly or experienced a charging problem affecting your payment, contact:

support@govianenergy.com

Please provide, where available:

the charging-session or receipt reference

charging location

approximate date and time

description of the issue; and

the last four digits of the payment card if needed to locate the transaction

Do not send your complete card number or card security code by email.

Govian will review billing and charging records before determining whether a refund or adjustment is appropriate.

Approved refunds will generally be returned to the original payment method.

The time required for a refund to appear is determined partly by the payment processor, card network, and your financial institution.

Govian’s platform maintains refunds separately from the original Payment record and prevents refund amounts from exceeding the captured amount.

Requests relating to charging or billing errors should normally be submitted within 30 days of the charging session. Govian will review the available charging and payment records and, where Govian determines that an incorrect charge occurred, may issue a full or partial refund to the original payment method.

Refund window

Govian does not offer refunds for charging speed, the rate at which a particular vehicle accepts charge, or dissatisfaction with charging duration, except where required by applicable law.

15. Disputed Transactions and Chargebacks

If you believe a transaction is unauthorized or incorrect, we encourage you to contact Govian first so we can investigate the charging and payment records.

Nothing in these Charging Terms limits rights you may have under applicable consumer-protection, payment-card, or banking laws.

Govian may provide charging-session and payment records to its payment processor, financial institutions, card networks, or other authorized parties when reasonably necessary to investigate a payment dispute, subject to applicable law and Govian’s Privacy Policy.

16. Driver Responsibilities

When using a Govian charging station, you agree to:

use the charging equipment only for its intended purpose

follow instructions displayed on the charger, Govian charging interface, property signage, or vehicle

use compatible and safe equipment

avoid damaging, modifying, bypassing, or interfering with charging equipment

not attempt unauthorized access to the charger or charging network

keep charging areas reasonably clear and safe

comply with applicable parking and property rules

promptly stop using equipment that appears damaged or unsafe; and

report significant equipment problems to Govian or the property where appropriate

You are responsible for your vehicle and for safely connecting and disconnecting it.

17. Prohibited Uses

You may not:

tamper with or intentionally damage charging equipment

bypass payment or access controls

use another person’s payment method without authorization

manipulate QR codes or charging identifiers

interfere with another driver’s charging session

attempt unauthorized access to Govian systems

introduce malicious software or communications

use the service for unlawful or fraudulent purposes; or

use charging equipment in a manner that creates an unreasonable safety risk

Govian may restrict access to charging services where reasonably necessary to protect users, equipment, properties, payment systems, or the charging network.

18. Parking and Property Rules

Govian charging services may be located on property owned or controlled by third parties.

Parking fees, towing policies, access restrictions, operating hours, validation requirements, and other property rules may be separate from Govian charging fees.

Unless expressly included in the charging tariff displayed to you, Govian charging fees do not include third-party parking fees, fines, towing charges, or other property-imposed charges.

You are responsible for complying with posted property and parking rules.

19. Equipment Availability and Maintenance

Charging stations may periodically be unavailable because of maintenance, repairs, communication problems, utility interruptions, property restrictions, upgrades, or other circumstances.

Govian may temporarily suspend or restrict charging service where reasonably necessary for safety, maintenance, security, legal compliance, or network operation.

Availability displayed electronically may not always reflect conditions at the charging station in real time.

20. Safety

Use charging equipment only when it appears safe and undamaged.

Do not use a charging station if you observe exposed wiring, significant physical damage, fire, smoke, unusual heat, standing water affecting electrical equipment, or another condition that reasonably appears dangerous.

For an immediate emergency, contact 911 or the appropriate local emergency service first.

After addressing immediate safety concerns, report the charging-station issue to Govian at support@govianenergy.com.

21. Privacy

Govian collects and processes information necessary to provide charging services, operate the charging network, process transactions, prevent misuse, maintain records, provide customer support, and comply with legal obligations.

Our handling of personal information is governed by the Govian Energy Privacy Policy.

Payment-card information may also be processed directly by Govian’s payment processor.

22. Electronic Communications

By using Govian’s electronic charging service, you consent to receive transaction-related electronic communications reasonably necessary to provide the service, such as charging status information, receipts, payment information, security notices, and support communications.

Marketing communications, where offered, should be handled separately and subject to applicable consent requirements.

23. Intellectual Property

Govian’s websites, charging interfaces, software, trademarks, logos, designs, and related content are owned by or licensed to Govian Energy and are protected by applicable intellectual-property laws.

These Charging Terms do not grant you ownership of Govian software, systems, branding, or other intellectual property.

24. Disclaimer of Warranties

To the maximum extent permitted by applicable law, Govian charging services are provided on an "as available" basis.

Govian does not guarantee uninterrupted availability, continuous network connectivity, a particular charging speed, compatibility with every vehicle, or that every charging attempt will successfully begin or complete.

Nothing in these Charging Terms excludes warranties, protections, or rights that cannot lawfully be excluded.

25. Limitation of Liability

To the maximum extent permitted by applicable law, Govian Energy will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of or inability to use the charging service.

This may include, where legally permitted, losses resulting from charging delays, unavailable chargers, network interruptions, missed appointments, loss of vehicle use, or insufficient vehicle range.

Nothing in these Charging Terms limits liability that cannot legally be limited or excluded.

26. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or damages resulting from your unlawful use, intentional misuse, unauthorized modification, or intentional damage to charging equipment or Govian services.

27. Suspension or Termination of Access

Govian may suspend or restrict access to charging services when reasonably necessary because of:

suspected fraud or unauthorized payment use

tampering or misuse

safety concerns

repeated violations of these Charging Terms

legal or regulatory requirements; or

protection of the charging network or other users

Where appropriate, access may be restored after the underlying issue has been resolved.

28. Changes to These Charging Terms

Govian may update these Charging Terms from time to time.

The current version and effective date will be published on Govian’s website.

Changes will apply prospectively unless applicable law permits or requires otherwise.

The terms and tariff presented for an already initiated charging session should not be retroactively replaced merely because these general Charging Terms are later updated.

29. Governing Law

These Charging Terms are governed by the laws of the State of Oklahoma, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

30. Severability

If any provision of these Charging Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

31. No Waiver

Govian’s failure to enforce a provision of these Charging Terms on one occasion does not waive its right to enforce that provision later.

32. Entire Agreement

These Charging Terms, together with the applicable charging-session pricing disclosure, Privacy Policy, and any other terms expressly presented to you for a particular charging service, constitute the applicable agreement concerning your use of that charging service.

If a location-specific charging disclosure conflicts with these general Charging Terms regarding the price for a particular session, the pricing information specifically presented and accepted for that session should control with respect to that session’s price.

33. Contact Us

Questions about charging sessions, billing, or these Charging Terms may be directed to:

Govian Energy LLC

Oklahoma City, Oklahoma, USA

Email: support@govianenergy.com

Website: govianenergy.com

For billing questions, include your session or receipt reference when available.

Never email your complete payment-card number or card security code.